1. Delivery dates and times are estimates.
Customers will receive a scheduled delivery window. Delivery is provided to the address listed on the purchase receipt.
2. Customer Responsibilities & Re-Delivery Fees
Customers must ensure all entrances, pathways, stairways, and delivery areas are clear, safe, and accessible. Drivers will wait a maximum of 15 minutes if the customer is unavailable or the delivery area is not ready. If delivery cannot be completed due to these conditions, an additional re-delivery fee will apply.
Agreed Re-Delivery Fee: $____________
No re-delivery fee will apply when delivery failure is caused by Nedsdag’s.
3. Assembly, Installation & Parts
Assembly, installation, and additional parts are NOT INCLUDED in standard delivery. Additional services and applicable fees must be agreed upon at purchase and documented on the sales or delivery receipt. Customers are responsible for providing required parts not included with their purchase. Drivers are not authorized to perform undocumented additional services.
4. Delivery & Placement
Items will be placed in the agreed-upon location when safely accessible. Drivers may refuse unsafe delivery conditions. Mattress unpacking, furniture assembly, appliance installation, and removal of existing items are excluded unless specifically agreed upon in writing or a line item on the customer’s receipt..
5. Warranty Exchanges & Pickups
For approved appliance warranty exchanges, Nedsdag’s will arrange pickup only when the original appliance was delivered by our company. Customer-picked-up appliances must be returned to the store for exchange or in-shop repair, subject to the applicable written warranty and consumer protection laws.
6. Damage & Liability
Customers should inspect delivered merchandise and report visible damage or missing items promptly. Nedsdag’s is not responsible for damage caused by customer misuse, improper installation by others, or unsafe site conditions beyond our control. Nedsdag’s remains responsible for damage caused by its delivery personnel to the extent required by law.
7. Customer Acknowledgement
I acknowledge that I have reviewed and agree to the delivery terms, customer responsibilities, additional service charges, and re-delivery policy. This acknowledgment does not waive applicable warranty rights or statutory consumer protections.