Store Manager

Position Overview

Nedsdag’s Bargain Center is seeking an experienced, customer-focused, and results-oriented Store Manager to oversee the daily operations of one of our retail locations. This leadership role is responsible for ensuring operational excellence, developing high-performing teams, delivering exceptional customer experiences, and driving sales while maintaining a safe, organized, and profitable store.

The Store Manager serves as the operational leader of the store, ensuring every department works together to achieve company goals. From leading associates and improving operational efficiency to supporting community engagement and executing company initiatives, the Store Manager plays a critical role in the continued success and growth of the Nedsdag’s brand.

Our ideal candidate is a servant leader who enjoys coaching others, solving problems, improving processes, and creating an environment where both employees and customers feel valued.

Position Summary

The Store Manager is responsible for overseeing all day-to-day store operations, including sales, customer service, staffing, merchandising, inventory management, warehouse operations, safety, scheduling, and financial performance.

Working closely with the General Manager and department leaders, the Store Manager ensures company standards are consistently met while creating an engaging shopping experience that reflects Nedsdag’s commitment to value, quality, and community.

Key Responsibilities

Store Operations

• Oversee all daily store operations and ensure efficient execution across every department.
• Open and close the store while following company security procedures.
• Monitor store appearance, cleanliness, safety, and organization.
• Ensure merchandise is properly displayed, stocked, and priced.
• Maintain operational excellence throughout the sales floor, warehouse, and customer service areas.
• Execute company policies, procedures, and operational initiatives.
• Ensure all departments are adequately staffed during business hours.

Leadership & Team Development

• Recruit, interview, hire, and onboard new employees.
• Lead, coach, and motivate associates and department supervisors.
• Conduct regular performance evaluations and coaching sessions.
• Develop individualized training plans and career development opportunities.
• Foster a culture of teamwork, accountability, and continuous improvement.
• Recognize and celebrate employee achievements.
• Promote employee engagement and retention.

Customer Experience

• Ensure every customer receives exceptional service from the moment they enter the store.
• Lead by example in delivering friendly, knowledgeable, and professional customer service.
• Resolve escalated customer concerns quickly and effectively.
• Monitor customer feedback, online reviews, and satisfaction scores.
• Ensure financing, warranties, delivery services, and loyalty programs are consistently offered when appropriate.
• Create memorable experiences that encourage repeat business and referrals.

Sales & Performance

• Support the achievement of daily, weekly, monthly, and annual sales goals.
• Monitor key performance indicators (KPIs) and identify opportunities for improvement.
• Review department performance and collaborate with managers to improve results.
• Ensure promotional campaigns and seasonal events are executed successfully.
• Drive cross-selling and upselling opportunities while maintaining a customer-first approach.

Inventory & Merchandising

• Ensure inventory accuracy and product availability.
• Oversee receiving, stocking, replenishment, and inventory counts.
• Maintain visually appealing merchandising throughout the store.
• Coordinate with warehouse and delivery teams to ensure timely customer fulfillment.
• Minimize inventory shrink and product damage.

Safety & Compliance

• Maintain a safe shopping and working environment.
• Ensure compliance with OSHA regulations and company safety policies.
• Conduct routine safety inspections.
• Investigate accidents and complete incident reports.
• Ensure employees follow proper lifting techniques and safety procedures.
• Maintain emergency preparedness and security protocols.

Community Engagement

Represent Nedsdag’s within the local community by:

• Supporting Nedsdag’s Care initiatives.
• Participating in local events and community outreach.
• Building relationships with schools, nonprofits, and local organizations.
• Supporting grand openings, seasonal events, and charitable campaigns.
• Encouraging employee participation in volunteer opportunities.

Daily Responsibilities

• Conduct opening and closing store procedures.
• Review daily sales goals and operational priorities.
• Walk the sales floor and warehouse multiple times throughout the day.
• Monitor customer service and associate performance.
• Approve schedules, timecards, and staffing adjustments.
• Ensure inventory is replenished and organized.
• Conduct leadership huddles and team meetings.
• Address customer concerns and operational issues.
• Review financial reports and store performance metrics.
• Complete end-of-day operational reports.

What We’re Looking For

Successful Store Managers are:

• Strong leaders.
• Customer-focused.
• Organized and detail-oriented.
• Excellent communicators.
• Results-driven.
• Adaptable and resilient.
• Financially aware.
• Team builders.
• Positive role models.
• Passionate about retail excellenc

Qualifications

Required

• High School Diploma or GED.
• Minimum 3 years of retail management or supervisory experience.
• Proven leadership and team development experience.
• Strong customer service background.
• Ability to manage multiple priorities in a fast-paced environment.
• Basic financial and business management knowledge.
• Strong organizational and communication skills.
• Proficiency with Microsoft Office and retail management systems.
• Reliable transportation.
• Ability to work evenings, weekends, and holidays.
• Pass a background check.
• Pass a pre-employment drug screening.

Preferred

• Bachelor’s degree in Business, Retail Management, or related field.
• Big-box retail experience.
• Furniture, appliance, or home goods retail experience.
• Experience managing large teams and multiple departments.
• Bilingual (English/Spanish or other languages).
• Experience with inventory management and retail analytics.

Key Performance Indicators (KPIs)

Store Managers are evaluated on:

• Sales Growth
• Customer Satisfaction (CSAT)
• Net Promoter Score (NPS)
• Employee Engagement & Retention
• Labor Productivity
• Inventory Accuracy
• Shrink Reduction
• Merchandising Standards
• Store Cleanliness & Safety
• On-Time Delivery Performance
• Training Completion
• Community Engagement
• Financial Performance
• Operational Compliance

Growth Opportunities

Nedsdag’s believes in promoting leaders from within. Store Managers have opportunities to advance into:

• General Manager
• Multi-Store Manager
• Regional Operations Manager
• District Manager
• Director of Store Operations
• Director of Retail Operations
• Vice President of Operations

Why Join Nedsdag’s?

As a Store Manager, you’ll have the opportunity to shape the culture of your store, develop future leaders, and make a lasting impact on your team, customers, and community. At Nedsdag’s, we believe leadership is about serving others, creating opportunities, and building an environment where people can thrive. You’ll join a growing organization committed to innovation, community involvement, and delivering exceptional value every day.

Benefits

• Competitive Salary
• Performance-Based Bonus Program
• Employee Discounts
• Paid Time Off
• Health, Dental & Vision Benefits (where applicable)
• 401(k) & Retirement Savings Opportunities (where applicable)
• Leadership Development & Executive Training
• Career Advancement Opportunities
• Community Volunteer Opportunities
• Supportive, Team-Oriented Culture

Our Leadership Principles

Every Store Manager is expected to lead with integrity while modeling the Nedsdag’s Leadership Principles:

• Deliver Quality Experiences
• Ownership
• Innovate & Inspire
• Raise the Standard
• Build Community
• Deliver Value Every Day
• Earn Trust Through Action

These principles guide every decision we make and help create an environment where customers enjoy shopping, employees enjoy working, and communities are proud to support the Nedsdag’s brand.

Equal Opportunity Employer

Nedsdag’s Bargain Center is proud to be an Equal Opportunity Employer. We are committed to creating a workplace where diversity, inclusion, and respect are celebrated. We believe our success comes from empowering great people to deliver outstanding service, support one another, and continuously raise the standard of excellence.

At Nedsdag’s, our Store Managers do more than oversee operations; they lead with purpose, develop exceptional teams, create memorable customer experiences, and ensure every day reflects our promise of “Same Products. Lower Prices.”